Refund Policy

Orders may be cancelled before shipment. If packing, customization, or dispatch has already started, cancellation may no longer be possible or may be subject to partial recovery of costs.

If you need to cancel an order, contact us as quickly as possible with your order number so we can confirm the status.

Refunds are generally issued when an item arrives damaged, the wrong item is delivered, or an order cannot be fulfilled by our team.

Because many pieces are handcrafted and sensitive to shipping conditions, each refund request is reviewed case by case using photos, delivery details, and product condition.

Custom orders, made-to-order pieces, and items damaged after delivery through misuse, improper installation, or normal wear may not qualify for a refund.

Minor handmade variations, natural material marks, and slight finish differences are not treated as defects when they are part of the artisan character of the product.

When a refund is approved, it is returned to the original payment method. Processing times can vary depending on your bank, card issuer, or payment provider.

Shipping charges, customs fees, and local taxes may be non-refundable unless the return issue was caused by our error.