Shipping Policy

Order processing time can vary depending on stock availability, packaging requirements, and whether the product is ready to ship or made to order.

We aim to keep customers informed if fulfillment requires extra handling time, especially for large, delicate, or custom-crafted pieces.

Estimated delivery windows are provided as guidance only. Actual transit time depends on the destination, carrier performance, customs handling, and local delivery conditions.

Once an order has shipped, tracking details are shared when available so customers can monitor progress directly with the carrier.

For international shipments, customers are responsible for checking local import rules and for paying any customs duties, VAT, brokerage fees, or taxes that may apply.

Delays caused by customs inspection, local restrictions, or incomplete address details are outside our direct control.

If a shipment arrives damaged or appears lost in transit, contact us promptly with your order number, photos if relevant, and any delivery updates you received.

We will work with the shipping partner to review the issue and determine the appropriate next step, which may include replacement support or refund review.